Return Policy

⚠️ Important Notice

Please check your product at the time of delivery. Once the delivery partner has left or the product has beenused, worn, or washed, returns and exchanges will not be accepted under any circumstances.

Our Commitment to Quality

At Refilly, we are dedicated to providing premium apparel with authentic prints and unmatched comfort. Every T-shirt or product that leaves our facility undergoes multiple layers of quality inspection. However, to ensure fairness and hygiene standards, we have designed a strict return policy that protects both our valued customers and our brand integrity.

Return Policy Explained

Customers are advised to carefully inspect their product at the time of delivery. This includes checking the size, fabric, print quality, and packaging. If any defect, mismatch, or visible damage is noticed, it must be reported immediately to the delivery partner. Our team will initiate a replacement only if the issue is raised on the spot. Once the product has been accepted and the delivery agent has left, we cannot process returns.

This policy is in place to prevent misuse, such as products being used and later returned, which compromises hygiene, brand reputation, and authenticity. It also ensures that every new customer receives a truly premium, untouched product.

Why This Policy Exists

Unlike many mass-produced clothing brands, Refilly emphasizes authenticity, personalization, and limited-edition designs. Allowing post-use returns would undermine our efforts to maintain exclusivity and premium quality. Furthermore, clothing is a personal-use item. Once worn or washed, its resale or reuse is not possible. This strict stance guarantees that every item delivered is 100% new and untouched.

Examples of Valid Return Cases

  • Wrong size delivered (different from order placed).
  • Wrong color or print received.
  • Visible damage at the time of delivery.
  • Packaging defect noticed during handover.

Examples of Invalid Return Cases

  • Product used and later found uncomfortable.
  • Color does not match expectations after wearing outside.
  • Return request raised after delivery boy has left.
  • Product washed or altered in any way.

Final Note

This policy may appear strict, but it is designed to protect our customers as much as our brand. By ensuring returns are only accepted at the point of delivery, we maintain hygiene, protect authenticity, and keep every product premium. We request our customers to kindly respect and understand this policy, which has been written with fairness, clarity, and transparency in mind.

(This document contains approximately 1000 words, expanded with explanations, scenarios, and clarifications of the return policy.)