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At Refilly, we take pride in delivering your favorite T-shirts with care, speed, and transparency. Below, you’ll find all the information regarding our shipping process, timelines, charges, and policies.
We currently ship across all major cities and towns in India. For remote or hard-to-reach areas, shipping may take additional time. We are expanding globally soon, so international customers can also look forward to shopping with us.
- Standard Shipping: Free for all orders above ₹999.
- Orders below ₹999: A nominal fee of ₹99 will be charged.
- Express Shipping: Available at an additional cost, calculated at checkout.
- Metro Cities: 2 – 4 business days.
- Tier 2 & Tier 3 Cities: 4 – 7 business days.
- Remote Areas: 7 – 10 business days.
Please note that weekends and public holidays are not counted as business days. Delivery timelines may also be affected during festive seasons or due to unforeseen circumstances (e.g., weather conditions, courier strikes).
Once your order is placed, our warehouse team carefully inspects and packs your product within 24 to 48 hours. Orders placed after 5 PM will be processed on the next business day.
As soon as your order is dispatched, you’ll receive a confirmation email and SMS with a tracking ID and a link to track your shipment in real-time. You can also track your order directly through the “My Orders” section of your Refilly account.
In rare cases, if your order contains multiple items, they may be shipped separately due to packaging or stock availability. You will receive separate tracking details for each shipment.
While we do our best to ensure timely delivery, certain factors may cause delays beyond our control. These include:
If the courier is unable to deliver your package after multiple attempts, it will be returned to our warehouse. In such cases, we will contact you for reshipment or refund (excluding shipping charges, if applicable).
We are actively working to expand Refilly to customers worldwide. International shipping will be announced shortly with full details on charges, timelines, and duties.
For any shipping-related queries, please reach out to us at support@refilly.com or call us at +91-9876543210. Our customer support team is available Monday to Saturday, 10 AM – 7 PM.
This Shipping Policy was last updated in August 2025. Delivery timelines are estimates and may vary based on location and courier partner.